Privacy Policy

Chewy Labs Sàrl, headquartered at Place de la Cathédrale 5A, 1005 Lausanne (Switzerland) (hereinafter « Chewy Labs », « We », « Our » or « Our ») offers users (hereinafter « User », « You », « Your ») access to its websites (hereinafter « Site(s) », in particular www.biskoui.ch and admin.biskoui.ch) and the use of the services contained therein. When You visit the Sites and use the Services, Chewy Labs may collect certain information about You.

This Privacy Policy (this « Policy »), which applies regardless of the means or medium used to access the Sites and Services, sets forth the terms and conditions under which, when You use the Sites or the Service, Chewy Labs collects, maintains, uses and safeguards information about You, and the choices You have regarding the collection, use and disclosure of that information.

By accessing the Sites and/or using the Services, You acknowledge that You have read, understand and agree to be subject to all of the terms and conditions set forth in the Terms of Use and the Policy.

1. Data That Can Be Collected

1.1 DATA PROVIDED BY THE USER

When You sign up or register for one of Our Sites, for our partner program, for one of Our events, for one of Our contests, or when You request to receive Our newsletter or other information, You will be asked to provide Us with a certain amount of information, such as Your personal details, professional details, billing or banking information, identification information, etc. You may also, at Your own discretion, enter additional data. You are also free to enter additional data.

When You contact Us, by mail, e-mail or telephone, You may also share Your personal data.

1.2 DATA RELATING TO THE USE OF SITES AND SERVICES

When You browse Our Sites or read Our emails and interact with them, or use certain Services, We use automated data collection technologies to collect certain information about Your actions. This includes information such as the links You click on, the pages or content You view, the duration of viewing and other similar information and statistics concerning Your interactions, such as content response times, download errors and the duration of visits to certain pages, the type of browser used or the place of connection. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons. It is also collected through external tracking services (e.g. Google Analytics or Matomo Analytics).

1.3 DATA FROM A SOCIAL NETWORK

When You allow a third-party social network (such as Facebook, Twitter, LinkedIn, YouTube, etc.) to share with Us, We may receive any data You share publicly on that social network and data that is part of Your profile. This may include basic data relating to Your account (for example, Your name, Your e-mail address, Your gender, Your birthday, Your city of residence, Your profile photo, Your user ID, Your list of friends, etc.) and any other information or activity that You authorize the third-party social network to share.

We also receive data about Your profile when You use a social network feature integrated into the Sites or interact with Us through a social network. To find out more about how We receive data about You from third-party social networks or to stop sharing Your data on these social networks, We invite You to consult the terms of use of these social networks.

1.4 PAYMENT DATA

In order to pay all the prices of the Services, You transmit to Us data relating to Your means of payment, including by credit card (bank references, name of the account holder, card number, expiry date, etc.). Credit card payments may be entrusted to a third party to ensure compliance with applicable standards.

2. Purpose of Data Use

This section describes the purposes for which We process Your data, as well as the legal basis for such processing. Not all purposes of data use apply to all Users.

2.1 PROVISION OF SERVICES

We use Your data to provide the Services, interact with You and respond to Your requests. In this case, the processing of Your data is justified by the performance of the contract.

2.2 MARKETING

We use Your data to send You information about Our services and promotional offers, to ask You to participate in surveys or to develop a more direct relationship with You. Some promotions or competitions may take place on third-party websites. Your data may also be used to develop Our partnerships in order to test Your interest in the creation of new services, products or activities based on elements of Your profile, Your centers of interest or Your use of the Site.

Your data is processed with Your consent or if the law allows Us to do so in order to serve Our legitimate interests in contacting You, in particular if You are already a customer.

2.3 CUSTOMIZATION

With Your consent, We use Your data to analyze Your preferences and habits, to personalize Your experience on Our Sites, and to optimize Our Sites and Services for You and Your computer. We may also offer You content that better matches Your interests.

2.4 PURSUIT OF OUR LEGITIMATE INTERESTS

Your data may also be used to pursue Our legitimate interests, which include detecting fraud, monitoring the use of Our Sites and Services, and investigating any complaints We may receive, either from You or from third parties.

2.5 COMPLIANCE WITH OUR LEGAL AND REGULATORY RESPONSIBILITIES

Finally, We use Your data to fulfill Our legal and regulatory obligations, such as keeping accounting records or responding to requests from the authorities.

2.6 COOKIE CONSENT DATA

As our platform specializes in collecting consent prior to the use of cookie-enabled services, depending on the subscription level chosen, we collect cookie consent for visitors to your services. This collection only takes place once our service has been correctly installed on your service and is limited to available information. All consent data is stored in Switzerland.

3. Cookies

Cookies are text files that identify you as a User and store your personal preferences (e.g. your language choices) and technical information (including clickstream and clickstream data). If You browse the Site while logged in, this information may be linked to the data stored in cookies/web beacons.

We may also use Web beacons or "Clear GIFs" or similar technologies to track how You use our Site and which pages of our Site You visit. Web beacons are short series of codes used to deliver graphic images to a Web page for the purpose of transferring data such as the IP (Internet Protocol) address of the computer that downloaded the page on which the Web beacons appear, the URL of the page on which the beacons appear, the time at which the page containing the beacons was viewed, the types of Web browsers that fetched the beacon and the identification number of any cookie previously written to the computer by the said server.

We use Cookies to facilitate your access to the Services and to analyze traffic and usage and identify malfunctions on the Site and Services. This also allows Us to improve your experience and the design and content of the Site.

In order to operate the Site or the Services, We may collaborate with other companies that place cookies or Web beacons on the Site. These companies help Us manage the Site and offer additional products and services. The use of these technologies by these third parties is then subject to their own personal data processing conditions and is not covered by the Policy.

In order to protect your privacy, when you first visit our websites, a dialog box will offer you the choice of accepting, rejecting or specifically selecting which services you agree to use as they are subject to the use of cookies. Nous stockons ensuite votre choix en matière de cookies pendant une durée de 13 mois. You can change or withdraw your consent at any time via the control button.

You can also disable cookies via your browser's security settings.

4. Sharing and Transmission of Data to Third Parties

4.1 SUBCONTRACTING

Chewy Labs may use subcontractors and outside service providers, in particular technical service providers, to the extent necessary to perform the services entrusted to them. Thus, Chewy Labs may use service providers to manage and/or maintain the Sites, advertise or send messages on Our behalf, conduct research, monitor and analyze the status of Our network, the responsiveness of Our services and the effectiveness of Our communication.

Our subcontractors are contractually bound to respect the confidentiality of Your data.

4.2 TRANSMISSION TO THIRD PARTIES

If Chewy Labs or our biskoui product were to be acquired by, or merged with, another company, including as part of a bankruptcy, then We may share Your data with them.

Your personal data may also be passed on to third-party partners of biskoui, solely for the purpose of using and supporting our services.

We may also transmit your data to third parties if required to do so by law or at the request of a judicial or administrative authority, to protect our rights or interests, or to enforce the Contract, to the extent permitted by applicable law.

4.3 LIST OF THIRD-PARTY SERVICE PROVIDERS

Service Provider	Purpose	Place of treatment
Biskoui Privacy policy	Biskoui (ourselves) is a cookie consent management system that we use to manage third-party services on our website.	Switzerland
Google Tag Manager Data protection policy	Google Tag Manager is a tool we use to manage and deploy various tags on our website.	EEA/USA
Google Analytics Data protection policy	Google Analytics is an analysis service we use to track the use of our website and prepare reports on user activity.	EEA/USA
Matomo Analytics Data protection policy	Matomo Analytics is an analysis service we use to track the use of our website and prepare reports on user activity.	Switzerland
Google Ads Data protection policy	Google Ads collects and uses user data to optimize ad delivery and improve the advertising experience.	EEA/USA
BREVO Privacy policy	Brevo is a CRM that collects and processes user data to optimize customer relationship management.	EEA
Stripe Data protection policy	Stripe is an online payment solution that we use to securely process financial transactions on our website.	EEA/USA
Cloudflare Turnstile Privacy policy	Cloudflare Turnstile is a security service we use to protect our website from abuse and automated activity. It verifies that interactions on our site are carried out by human users, to prevent spam and fraudulent access attempts.	EEA/USA
Freshdesk by Freshworks Privacy policy	Freshdesk collects and uses user data to improve the support experience and provide efficient assistance.	EEA/USA
Deftform Privacy policy	Deftform is an online form service we use to collect and process requests submitted through our website forms (contact, new service request, partner program).	EEA

5. Shelf Life

Your data will be kept for 18 months from the date on which you provided it to us or from your last interaction with us, unless we are required by law to keep it for a longer period.

If Your data is processed exclusively on the basis of consent, We may process Your data for a short period after Your consent has been withdrawn (to follow up Your request) and keep a record of Your request.

At the end of the retention period, We will delete Your personal data without having to inform You.

6. Data Security and Confidentiality

Although total security on the Internet does not exist, We have implemented standard security measures (technical and organizational) in accordance with the state of the art, taking into account the risks involved, to protect Your data against accidental or intentional manipulation, loss, destruction, communication or unauthorized access.

7. Transmission Abroad

Your data is mainly processed and stored in Switzerland. We use foreign partners to offer secure payment, communication and support solutions. We comply with the applicable legal framework and adopt the measures required by law prior to communication abroad.

8. Your Rights

You have the right to know what personal data Chewy Labs holds about You and to obtain a copy of it, as well as a right to update, rectify, erase and limit the processing of personal data concerning You. You may withdraw Your consent at any time, and You also have the right to object to the processing of personal data concerning You, subject to an overriding interest justifying the processing. You also have the right to the delivery or transmission of personal data (right to data portability) that You have provided to Us and that are processed with Your consent or in performance of a contract.

You also have the right to object to the use of your personal data for commercial prospecting purposes.

If You wish to exercise any of these rights, please contact Us by writing to the following address: support@biskoui.ch. We may ask You to provide proof of Your identity (e.g. a copy of Your identity card).

If Our reply is unsatisfactory, You may refer the matter to the Swiss Federal Data Protection and Information Commissioner.

9. Place of Jurisdiction and Applicable Law

The Policy and all matters arising therefrom or related thereto, as well as the use of the Site and the Services, are governed by Swiss substantive law. You agree to submit to the exclusive jurisdiction of the courts of Lausanne (Switzerland).

10. Update

We may update this Policy from time to time without notice. Please check it regularly. We will, however, seek to draw Your attention to any significant changes.

Contact Us

Please send your comments, remarks or requests by e-mail to: support@biskoui.ch

This privacy policy was originally written in French.